IT Project Manager to lead ITSM Projects

Context

The project manager is responsible for planning, organizing and implementing technical projects. Their role involves coordinating production releases, managing external partners and providing updates on project progress.

Main Tasks

• Manage the complete lifecycle of large-scale technical projects to secure the delivery on time, within budget, on scope and on quality
• When applicable, builds a business case related to the delivery of the project
• Develops a Project Management Plan covered project organization, roles and responsabilities, schedules, budget, risk and quality management aspects
• Gathers, leads and motivates project team members. Ensure that the various discipline point of contact deliver to agreed targets
• Manage and controls the engagement of the stakeholders
• Develop a change/transition management plan to secure a smooth transition after the project implementation 
• Track and communicates projects progress against defined plan, requirements, quality measures, standards processes and milestone
• Organize projects steering meetings with directors and C-level and ensures actions are defined executed
• When required, initiates and and manages the RFP in close cooperation with the purchasing departement and all others stakeholders
• Secure the project integration across all areas (customer service, sales, communication) in the organization 
• Maintains and exhaustive project documentations including the lessons learned
• In supporting complex Business Project, is responsible to manage all the technical aspects of the project (infrastructure access, IT partners coordination, performance, security) including the preparation of the Business Acceptance Phase
• Manages and coordinates the delivery of external partners. Is responsible to follow the planning, quality and cost of the suppliers
• Coaches Solutions Analysts by organizing ad-hoc sessions or coaching forums

Profile

• At least 5 year of experience in IT project Management (Safe/Agile and Waterfall project)
• Experience in IT Service Management is recommended
• Expertise with Jira and Confluence
• Experience in IT Service Management, ITIL and CMDB
• Very large Project Management Expertise (PMP or a similar certification is a strong asset)
• Proven track record in a large-scale transversal projects
• Good business environment knowledge
• Able to work in a fast-paced, high-challenging and quickly changing environment
• Languages: Fluent in English / French or Dutch is a plus

We use the pronoun « they » or « the candidate » wherever possible to include all individuals when talking about candidates, regardless of their gender identity. We believe that everyone should be treated with respect, regardless of their gender identity.