Context
Are you comfortable in a changing environment and do you want to play a key role in our new distribution model ? Do you want to contribute to the development of the strategy of the future and implement it for our company? Do you want to be part of a dynamic team and to take part in a business platform migration ?
Then this job is for you !
Business Development & Innovation department is responsible for the bank (chat) bot for customers who want to contact us. In an omnichannel environment, but also connected to Artificial Intelligence (AI), (chat)bot plays a crucial role in our Digital Self Servicing strategy. We are looking for a Customer Journey & Content Designer Chatbot FR.
Responsibilities
- You will actively contribute to the deployment of the (chat)bot on various topics. In collaboration with the various stakeholders: understanding and structuring business needs
- assimilating customer behavior / context
- With the Conversational & UX Designer: design
- writership of customer flows Bot, ensuring correct information content but also a good user experience
- Copywriting manager
- tone of voice
- Training & Data annotation: responsible for execution
- Train the Bot to better understand what customers are saying to it (interpretation skills) by providing them with intentions and expressions.
- Participate redaction appropriate test design.
- Test execution / Bug detection / Communication
- Ensures that performance is in line with set quality standards.
- Responsible for monitoring flows after deployment
- Eventually in charge of data analysis & KPI to improve performance
- You work inside a team in charge of projects with Bot impact.
- Function on both existing and/or future platform (migration planned for 2023)
Profile
- Bachelor’s level with strong writing skills
- Experience copywriter is an asset
- Customer journey experience is an asset
- Knowledge or strong affinity with AI and NLP is an asset.
- No technical skills required, but analytical skills are.
- You enjoy detail-oriented tasks (data, models, customer behavior, etc….)
- Ability to interpret the needs expressed by our customers
- Strong affinity with Digital (chat(bot), website, mobile apps etc…).
- Stress resistant and flexible
- Results-oriented
- Sense of initiative and responsibility
- Able to work both independently and as part of a team.
- French-speaking with a working knowledge of NL
We use the pronoun « they » or « the candidate » wherever possible to include all individuals when talking about candidates, regardless of their gender identity. We believe that everyone should be treated with respect, regardless of their gender identity.
